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SUPPORT.TXT
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3Com Corporation
EtherDisk Diskette for the EtherLink II Family
Technical Support
For repairs, spare parts and on-site services, please contact your network
supplier or authorized service center.
Returning Boards for Repair
---------------------------
If you return a board directly to 3Com, you need a return material
authorization (RMA) number before shipping. Call one of the 3Com service
and support phone numbers listed below for the RMA number.
Shipping information:
- The adapter must be wrapped in an antistatic bag. Use the
original container if possible. Do not return cables,
connectors or documentation.
- Mark the RMA number clearly in multiple locations on the
outside of the shipping container.
- Call 1-800-876-3Com for the shipping address.
Factory repairs take approximately thirty (30) working days and are returned
Priority 2. Return shipping and handling is included. Payment is by COD,
MasterCard, or VISA.
3Com Major Service and Support Phone Numbers
--------------------------------------------
To locate a 3Com authorized service partner near you, contact your
local 3Com sales office:
Australia (61) 2 959 3020
Belgium/Netherlands (31) 25 032 2120
France (33) 1 698 66800
Germany (49) 89 678-210
Hong Kong (852) 848 9200
Italy (39) 22 549 741
Japan (81) 3 546 62233
Nordic (46) 8 703 4870
Singapore (65) 321 8929
Taiwan (886) 2 775 4352
UK (44) 628 890 670
USA Call 1-800-NET-3Com for a 3Com sales
office in your area
When you contact a 3Com authorized service partner for assistance,
have the following information ready:
* Diagnostic error messages
* A list of system hardware and software, including revision levels
* Detail on recent configuration changes, if applicable 3Com's
service partner will determine what action needs to be taken to
resolve the problem. 3Com service partners can verify hardware
failures and advise you when it is more cost effective to replace,
rather than repair, a product.
If your region is not in the listed areas, please contact your network
supplier for assistance.
3Com Bulletin Board Service (BBS)
---------------------------------
Software updates, drivers, and product information can be obtained on 3Com's
BBS, called "CardBoard." For BBS access, the modem number is (408) 980-8204.
CardFacts: Facsimile Service
----------------------------
This service automatically sends printed information to your facsimile
machine anywhere in the world. Using a touchtone telephone, call
(408) 727-7021. Follow the recorded instructions. Document 9999
provides you with a list of current documents.
CompuServe: Ask3Com Forum
-------------------------
You can use CompuServe services to upload updated files and check information
posted by 3Com. To use this service, you must be a user of CompuServe. To
obtain your local CompuServe dial-in phone number, call 1-800-848-8990.
After you login to CompuServe, type "GO THREECOM" to get into the Ask3Com
Forum menu.
Novell Technical Support
------------------------
For information on technical support for Novell's products:
- Call 1-800-NETWARE (Novell's main phone number is 801-429-7000)
- Refer to NETWIRE on CompuServe
- Contact your local Novell network supplier or authorized
service center
Microsoft Technical Support
---------------------------
For information on technical support for Microsoft's products:
- Call 1-206-454-2030
- Contact your local Microsoft network supplier or authorized
service center
IBM Technical Support
---------------------
For information on technical support for IBM's products, contact your
local IBM network supplier or authorized service center.
%VER Technical Support v3.0b